Shipping policy

 


Shipping Policy
Last Updated: Jan 10- 2026

At Chakolab.in, we are committed to delivering your orders promptly and reliably within India. By placing an order on Chakolab.net, you agree to the following shipping terms and conditions:

1. Order Processing

  • Order Confirmation: After placing an order, you'll receive confirmation via email and/or WhatsApp within 1 hour. If you don’t see it within 24 hours, contact info@chakolab.net.

  • Processing Time: Orders are prepared for dispatch within 1–3 business days (excluding weekends and public holidays). Peak periods may incur slight delays.

  • Changes or Cancellations: Once placed, orders enter processing immediately and cannot be modified or canceled. Please verify all details before checkout.

2. Shipping Methods & Delivery Options

Country Delivery Time
Kuwait Within 24 Hour
All GCC Within 2to 4 Days
International  Within 2 to 5 Days

  • Standard Shipping: Free on all prepaid orders.

  • COD: Available for orders 1.5 kd fee applied at delivery; requires confirmation within 24 hrs (see Section 7).

  • PPCOD: Partial Pay COD lets you pay a small advance online and the balance on delivery. A non-refundable 1.5kd fee applies at checkout; if the order is ultimately rejected or canceled, this fee won’t be refunded.

  • Express & Same-Day: As above, with respective fees.

All fees are inclusive of taxes and calculated at checkout. International shipping is not available.

3. Delivery Information and Conditions

  • Accurate Address: Provide complete, correct details. Chakolab isn’t liable for delays/losses due to errors.

  • Delivery Attempts: Failed deliveries returned to us may incur extra re-delivery charges.

  • Order Tracking: You’ll get tracking info via email, SMS, or WhatsApp. If missing, reach out to support.

4. Estimated Delivery Timelines

  • Metro & Major Cities: 1–3 days (standard); often next-day (express).

  • Non-Metro/Remote Areas: 3–5 business days.

  • Unforeseen Delays: We’ll notify you of significant holdups due to weather, holidays, etc.

5. Delayed or Lost Shipments

  • Delays: If your order exceeds the estimate by >3 days, contact us.

  • Lost Packages: If undelivered after 10 business days, you’re eligible for replacement or full refund.

  • Customer Responsibility: Chakolab isn’t liable for theft after marked delivery; report issues for courier assistance.

6. Damaged or Missing Items

  • On-Delivery Damage: Refuse delivery and immediately notify support.

  • Post-Delivery Damage: Report within 48 hours with a clear unboxing video and photos (showing external packaging, opening, and product). Claims without video or after 48 hrs won’t be accepted.

8. Contact & Communications

For any shipping questions, please reach out:

Include your order number for faster assistance. By placing an order, you consent to receive transactional updates via email, SMS, or WhatsApp.

Thank you for choosing Chakolab.in—we strive for a seamless, trustworthy delivery experience,